AI automation for Australian small businesses
Calls ring out while everyone is busy. Enquiries wait for a reply. Quotes and reports get typed out again from scratch. We find the repetitive work worth automating, build it on tools that keep your data safe, and train your staff to use it. We can train your staff by video, anywhere in Australia.
What small businesses automate first
We build around the jobs your team actually does. These are the ones we start with most often.
Answering the phone and replying to enquiries
AI can answer calls that would ring out, take the details and book the job. It can send a text or email reply within 60 seconds of a web enquiry and ask the right questions. Our AI Growth System covers this, and everything we build for it is managed for you.
Following up old leads
If you have a list of old enquiries nobody has followed up, that list is already paid for. We set up personal messages to that list and book replies into your diary.
Answering the same customer questions
An assistant on your website can answer from your own pricing, policies and services. It hands over to a person when it matters.
Quotes, reports and tender responses
If your team writes documents all day, we automate the repeatable parts. Examples include a monthly client report, a quote pack and a tender response. Your people review the output.
Pulling it together for the person at the top
We built an example AI command centre that reads email, Xero, Teams and the calendar overnight and hands a managing partner one ranked briefing in the morning. The walkthrough on our blog uses a fictional firm and invented data. The integrations are real. Read AI for accounting firms.
How an engagement runs
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1
Free AI briefing
A 30-minute call. We look at where AI fits your business and where the risks are. It's useful whether or not you hire us.
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2
A small first workflow
We pick one job that is clear and worth the effort, and build it. You see it working before you commit to more.
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3
Review
We look at what it saved, what went wrong and what staff think.
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4
Extend
If it earned its place, we build the next one. Ongoing work is month-to-month with no lock-in. We keep your business by delivering.
You get a fixed quote after we've scoped the work together. Nothing starts until you've agreed the price.
Security and data handling
We're an IT and cybersecurity company based in Adelaide, so we look after the security side as well as the automation. AI that touches client or customer data has to be set up carefully. We deploy enterprise-grade tools inside your own secured environment, with access controls and an AI use policy your staff sign. Our approach is aligned to Australian privacy law, and your data isn't used to train public models.
We're vendor-agnostic. Most projects use Microsoft 365 Copilot, Anthropic Claude or Google Gemini, chosen to fit the systems you already pay for. For the full approach, see secure Copilot and AI rollout across Australia.
What it costs
Starting prices for a simple setup, in Australian dollars, excluding GST. We confirm the final price once we’ve scoped your project.
- AI call answering setup: from $990 + GST.
- 60-second replies to new enquiries: from $750 + GST.
- Lead reactivation campaign: from $1,500 + GST.
- Microsoft Copilot or Claude rollout: from $2,500 + GST.
- AI use policy and staff training: from $1,100 + GST.
- Running costs for AI Growth System services after setup: from $199 a month + GST.
See the full list on our pricing page.
AI automation consultant: FAQs
Common questions about AI automation for Australian small businesses.
Book a free AI briefing
A free 30-minute call about where AI fits your business and what a sensible first step looks like. Tell us your industry and how many staff you have. We reply within one business day.
Call 0404 311 791 or email support@essetech.com.au.